Following a objective of offering the best possible customer service experience, Verizon is producing its Service Commitment to FiOS consumers in Indiana, Oregon and Washington. Residential prospects creating the switch to FiOS TV, World wide web and voice services can count on smooth, no-hassle assistance as they join the thousands other customers who have by now chosen Verizon as their home-entertainment provider in these places.
“Verizon’s FiOS is clearly the superior option, and - contrary to our cable competitor’s claims - Verizon remains committed to FiOS in these locations,” mentioned James V. O’Rourke, Verizon’s North Central spot president. “The Verizon Assistance Motivation is our promise to FiOS customers that their transition to additional sophisticated home-entertainment providers are going to be smooth and uncomplicated.”
Under the commitment, the Verizon technician who set up the support are going to be available to ensure the customer’s program is working and to response issues from Day A single.
Verizon assistance employees will also verify in by telephone with prospects inside the first 30 to 45 days of installation to solution any concerns, review the customers’ first bill and make certain they know tips on how to reach Verizon round-the-clock for any future desires. The Program Responsibility is component of the software to assure that Verizon clients have the greatest expertise. For instance, Verizon has simplified its bill format to a lot more obviously present every element of bundled FiOS providers, taxes, fees and more charges for video on demand and set-top boxes, among others.











